Return Policy

Personalized items: no returns

Any engraved or printed item (trophies, medals, plaques, promotional products with a logo or text) is custom-made to your instructions. For this reason, these items cannot be returned, exchanged or refunded. Please carefully check spelling, dates and your logo before paying: what you confirm is what we produce.

Exceptions — our quality commitment

We always make right what is our responsibility:

• manufacturing defect (faulty engraving or printing)
• an error on our part (e.g.: engraved text differs from the one confirmed at checkout)
• item broken or damaged during shipping

How to make a claim

Write to info@trophee.ca or call 514-565-6665 within 14 days of receiving your order, with your order number and a photo of the problem. The item will be corrected, replaced or refunded — at our discretion — at no cost to you.

Cancelling an order

An order can be cancelled free of charge before production begins. Production starts quickly (minimum 5 business days): contact us as soon as possible. Once engraving or printing has started, the order can no longer be cancelled.

Non-personalized items

An item purchased without any personalization may be returned within 14 days of receipt, in new condition and original packaging. Return shipping costs are at your expense; the refund covers the item price (initial shipping fees are non-refundable).

Refunds

Any approved refund is issued to the original payment method (card or PayPal) within 5 to 10 business days of approval.

Contact

Mr Trophée — 1314 Ch. du Lac-Saint-Louis, Léry (Quebec) — info@trophee.ca — 514-565-6665.